Lilian Adriana Borges

@unidavi.edu.br

Research Coordinator, Pro-vice-chancellor's Office for Research, Extension and Innovation
UNIDAVI

Lilian Adriana Borges


               Download Compact PDF  
https://researchid.co/lilianb
Dr Lilian Adriana Borges received her PhD in Manufacturing Engineering and Operations Management from the University of Nottingham in the United Kingdom. She has extensive teaching, research and industrial experience in international business and operations management and strategy. Dr Borges is the Research Coordinator at Unidavi (Brazil) and part of the Pro-vice-chancellor’s office for Research, Community Relations and Innovation. Her research interests include healthcare operations and performance, medical technology and innovation, food supply chain sustainability and operations strategy.

EDUCATION

University of Nottingham, PhD Manufacturing Engineering and Operations Management

RESEARCH, TEACHING, or OTHER INTERESTS

Industrial and Manufacturing Engineering, Medicine, Management of Technology and Innovation, Multidisciplinary
13

Scopus Publications

292

Scholar Citations

7

Scholar h-index

5

Scholar i10-index

Scopus Publications

  • A New Perspective of E-Trust in the Era of Social Media: Insights From Customer Satisfaction Data
    Usha Ramanathan, Nigel L. Williams, Michael Zhang, Punyachalee Sa-nguanjin, Jose Arturo Garza-Reyes, Lilian Adriana Borges
    IEEE Transactions on Engineering Management, 2022
    In this era of social media, products and services are sold globally using a few simple clicks online. In such online purchases, trust and familiarity are considered two important driving forces of consumer decision making. While online sales advocate high levels of flexibility and choices for consumers, they also hold the online service provider responsible for ensuring the security of the online user's data. Using a structural equation model with data collected from the online service industry, we test the direct effects of “social-media-induced purchase intention” on customer satisfaction. We also test the mediating role of e-commerce/online sales (e-advertisement, e-safety, and e-information) on customer satisfaction. In addition to social media advertising and information sharing, we find that a new factor—“e-safety”—mediates the relationship between customer purchase intention and customer satisfaction. Our analysis indicates that online e-trust can be established between the customer and the service company when online purchases are made. At the same time, the quality of online information and e-safety of online payments make the service company trustworthy for future purchases. We relate data analysis directly to managerial decision making to avoid any delay in online customer services in the era of social media.
  • Environmental Performance Measurement in Hospitals: A Bibliometric Review of Literature (1987–2017)
    Andreia Pasqualini Blass, Sergio E. Gouvea da Costa, Edson Pinheiro de Lima, Ubiratã Tortato, Lilian Adriana Borges
    World Sustainability Series, 2020
  • Measuring hospital environmental performance: An alternative approach
    Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018
  • Incorporating human factors into the AAMT selection: a framework and process
    Lilian Adriana Borges, Kim Hua Tan
    International Journal of Production Research, 2017
    Human factors such as employee morale and workers skills greatly influence the successful adoption of automated and advanced manufacturing technologies. For newly industrialised countries, the evaluation of these factors before technology selection is particularly paramount. Countries such as Brazil are in the critical early stages of technology adoption and low rates of secondary education and scarcity of technicians reinforce the importance of assessing human factors before the actual technology implementation. Although methods have been proposed to evaluate intangible aspects, the lack of a structured approach to identify and quantify human factors still constitutes a major hurdle. The paper describes a framework and process to assist managers in identifying and evaluating human factors in the selection. The approach was tested in eight companies in Brazil. The results indicated that the main advantages of the proposed approach are: (a) provide a comprehensive justification of technology adoption by identifying and quantifying intangible aspects; and (b) supply a practical process to be incorporated into the selection decision-making process.
  • Measuring environmental performance in hospitals: A practical approach
    Andreia Pasqualini Blass, Sérgio E. Gouvêa da Costa, Edson Pinheiro de Lima, Lilian Adriana Borges
    Journal of Cleaner Production, 2017
  • Measuring environmental performance in hospitals: a framework and process
    Andreia Pasqualini Blass, Sergio E. Gouvea da Costa, Edson Pinheiro de Lima, Lilian Adriana Borges
    Measuring Business Excellence, 2016
    PurposeThis paper aims to propose a new framework to define relevant and meaningful indicators for monitoring and assessing environmental performance to improve health-care systems and operations.Design/methodology/approachA comprehensive literature review followed by field studies conducted with ten hospitals in the southern region of Brazil underlined the scarcity of consistent frameworks applied in practice to measure, monitor and improve environmental performance. A new framework was developed and proposed to address this issue. The proposed framework is operationalized through a “process approach” and evaluated in terms of feasibility (Can the process be followed?), usability (Is the approach easily followed?) and utility (Are the results useful for managers?).FindingsThe paper proposes a framework and a process to evaluate the environmental performance in hospitals.Practical implicationsThe proposed framework represents meaningful guidance to managers for strategy formalization, goal setting and environmental performance assessment and monitoring.Originality/valueThe paper proposes a systematic framework for measuring environmental performance in hospitals drawn from the literature review, current legislation and best practices reported in literature.
  • Environmental performance measurement in hospitals: A framework and process
    IIE Annual Conference and Expo 2014, 2014
  • A Kanban system implementation proposal: A Brazilian industry case study
    22nd International Conference on Production Research Icpr 2013, 2013
  • An AMT selection framework incorporating human factors: Field applications/lessons learnt
    22nd International Conference on Production Research Icpr 2013, 2013
  • Measuring environmental sustainability in the healthcare sector: Frameworks and indicators
    22nd International Conference on Production Research Icpr 2013, 2013
  • Incorporating human factors into the AMT selection: A framework and process
    21st International Conference on Production Research Innovation in Product and Production Icpr 2011 Conference Proceedings, 2011
  • A strategic analysis of intangible factors in technology investment
    L. A. Borges, K. H. Tan
    2008 IEEE International Conference on Industrial Engineering and Engineering Management Ieem 2008, 2008
  • Economic-financial of AMT - A model of rationale, using the resource-based view
    IEEE International Engineering Management Conference, 2004

RECENT SCHOLAR PUBLICATIONS

  • A new perspective of e-trust in the era of social media: insights from customer satisfaction data
    U Ramanathan, NL Williams, M Zhang, P Sa-nguanjin, JA Garza-Reyes, ...
    IEEE Transactions on Engineering Management 69 (4), 1417-1431 , 2020
    2020
    Citations: 70
  • Environmental Performance Measurement in Hospitals: A Bibliometric Review of Literature (1987–2017)
    AP Blass, SE Gouvea da Costa, E Pinheiro de Lima, U Tortato, LA Borges
    Universities and Sustainable Communities: Meeting the Goals of the Agenda … , 2019
    2019
    Citations: 7
  • Measurement in Hospitals: A Bibliometric Review of Literature
    EP de Lima, U Tortato, LA Borges
    Universities and Sustainable Communities: Meeting the Goals of the Agenda … , 2019
    2019
  • Atuação do Enfermeiro no atendimento ao paciente politraumatizado: Revisão bibliográfica
    L Borges, M Brasileiro
    Revista Científica Multidisciplinar Núcleo do Conhecimento 2, 55-64 , 2018
    2018
    Citations: 7
  • Contribuições de uma clínica escola no atendimento em saúde no sul de Santa Catarina
    MG Zilli, APS dos Santos, CK Yamaguchi, LA Borges
    Revista Interdisciplinar de Estudos em Saúde, 105-116 , 2017
    2017
    Citations: 14
  • Incorporating human factors into the AAMT selection: a framework and process
    LA Borges, KH Tan
    International Journal of Production Research 55 (5), 1459-1470 , 2017
    2017
    Citations: 24
  • Measuring environmental performance in hospitals: A practical approach
    AP Blass, SEG da Costa, EP de Lima, LA Borges
    Journal of cleaner production 142, 279-289 , 2017
    2017
    Citations: 115
  • Planejamento de vendas e operaà § ões (S&OP) utilizando estatÃstica na previsã o da demanda: um estudo de caso
    G Bonassa, PDO Caldas, K Madeira, LP GuimarÃ, CK Yamaguchi, ...
    Observatorio de la Economía Latinoamericana , 2017
    2017
  • Amido resistente, um potencial ingrediente para ser considerado em alimentos funcionais para cães
    JS Reis, RCS Ogoshi, J França, ML Figueiredo, LA Borges, ...
    Archivos de zootecnia 66 (256), 639-648 , 2017
    2017
    Citations: 2
  • Resistant starch, a potential ingredient to be considered in function al foods for dogs
    JS Reis, RCS Ogoshi, J França, ML Figueiredo, LA Borges, ...
    Archivos de zootecnia 66 (256), 639-648 , 2017
    2017
  • Measuring environmental performance in hospitals: a framework and process
    A Pasqualini Blass, SE Gouvea da Costa, E Pinheiro de Lima, LA Borges
    Measuring Business Excellence 20 (2), 52-64 , 2016
    2016
    Citations: 41
  • The measurement of environmental performance in hospitals: A systematic review of literature
    AP Blass, SEG da Costa, EP de Lima, LA Borges
    Sustainable Operations Management: Advances in Strategy and Methodology, 75-102 , 2015
    2015
    Citations: 6
  • Perfil do atendimento fonoaudiológico em um centro de reabilitação terciário
    MTH Fukuda, LAS Borges, DR Domenis
    Resumos da Faculdade de Medicina de Ribeirão Preto: 1ª etapa, volume 2 , 2014
    2014
  • Environmental Performance Measurement in Hospitals: A Framework and Process
    A Pasqualini, SEG da Costa, EP de Lima, LA Borges
    IISE Annual Conference. Proceedings, 2341 , 2014
    2014
  • Incorporating human factors into the AMT selection: a framework and a process
    LA Borges
    University of Nottingham , 2010
    2010
    Citations: 1
  • A strategic analysis of intangible factors in technology investment
    LA Borges, KH Tan
    2008 IEEE International Conference on Industrial Engineering and Engineering … , 2008
    2008
  • An Intangible Benefits Approach to AMT Justification: Framework and Process
    LA Borges, KH Tan
    Proceeding of the 19th International Conference on Production Research (ICPR19) , 2007
    2007
    Citations: 3
  • Justificação econômico-financeira de AMT: um modelo de racionalidade, utilizando a Teoria Baseada em Recursos
    LA BORGES
    Dissertação de Mestrado em Engenharia de Produção e Sistemas, Pontifícia … , 2005
    2005
    Citations: 2
  • Economic-financial of AMT-a model of rationale, using the resource-based view
    LA Borges, SEG da Costa, EP de Lima
    2004 IEEE International Engineering Management Conference (IEEE Cat. No … , 2004
    2004
  • Caracterizacao de uma forma de atendimento psicopedagogico-resultados preliminares
    LAC Borges, EM Marturano
    Resumos , 1991
    1991

MOST CITED SCHOLAR PUBLICATIONS

  • Measuring environmental performance in hospitals: A practical approach
    AP Blass, SEG da Costa, EP de Lima, LA Borges
    Journal of cleaner production 142, 279-289 , 2017
    2017
    Citations: 115
  • A new perspective of e-trust in the era of social media: insights from customer satisfaction data
    U Ramanathan, NL Williams, M Zhang, P Sa-nguanjin, JA Garza-Reyes, ...
    IEEE Transactions on Engineering Management 69 (4), 1417-1431 , 2020
    2020
    Citations: 70
  • Measuring environmental performance in hospitals: a framework and process
    A Pasqualini Blass, SE Gouvea da Costa, E Pinheiro de Lima, LA Borges
    Measuring Business Excellence 20 (2), 52-64 , 2016
    2016
    Citations: 41
  • Incorporating human factors into the AAMT selection: a framework and process
    LA Borges, KH Tan
    International Journal of Production Research 55 (5), 1459-1470 , 2017
    2017
    Citations: 24
  • Contribuições de uma clínica escola no atendimento em saúde no sul de Santa Catarina
    MG Zilli, APS dos Santos, CK Yamaguchi, LA Borges
    Revista Interdisciplinar de Estudos em Saúde, 105-116 , 2017
    2017
    Citations: 14
  • Environmental Performance Measurement in Hospitals: A Bibliometric Review of Literature (1987–2017)
    AP Blass, SE Gouvea da Costa, E Pinheiro de Lima, U Tortato, LA Borges
    Universities and Sustainable Communities: Meeting the Goals of the Agenda … , 2019
    2019
    Citations: 7
  • Atuação do Enfermeiro no atendimento ao paciente politraumatizado: Revisão bibliográfica
    L Borges, M Brasileiro
    Revista Científica Multidisciplinar Núcleo do Conhecimento 2, 55-64 , 2018
    2018
    Citations: 7
  • The measurement of environmental performance in hospitals: A systematic review of literature
    AP Blass, SEG da Costa, EP de Lima, LA Borges
    Sustainable Operations Management: Advances in Strategy and Methodology, 75-102 , 2015
    2015
    Citations: 6
  • An Intangible Benefits Approach to AMT Justification: Framework and Process
    LA Borges, KH Tan
    Proceeding of the 19th International Conference on Production Research (ICPR19) , 2007
    2007
    Citations: 3
  • Amido resistente, um potencial ingrediente para ser considerado em alimentos funcionais para cães
    JS Reis, RCS Ogoshi, J França, ML Figueiredo, LA Borges, ...
    Archivos de zootecnia 66 (256), 639-648 , 2017
    2017
    Citations: 2
  • Justificação econômico-financeira de AMT: um modelo de racionalidade, utilizando a Teoria Baseada em Recursos
    LA BORGES
    Dissertação de Mestrado em Engenharia de Produção e Sistemas, Pontifícia … , 2005
    2005
    Citations: 2
  • Incorporating human factors into the AMT selection: a framework and a process
    LA Borges
    University of Nottingham , 2010
    2010
    Citations: 1
  • Measurement in Hospitals: A Bibliometric Review of Literature
    EP de Lima, U Tortato, LA Borges
    Universities and Sustainable Communities: Meeting the Goals of the Agenda … , 2019
    2019
  • Planejamento de vendas e operaà § ões (S&OP) utilizando estatÃstica na previsã o da demanda: um estudo de caso
    G Bonassa, PDO Caldas, K Madeira, LP GuimarÃ, CK Yamaguchi, ...
    Observatorio de la Economía Latinoamericana , 2017
    2017
  • Resistant starch, a potential ingredient to be considered in function al foods for dogs
    JS Reis, RCS Ogoshi, J França, ML Figueiredo, LA Borges, ...
    Archivos de zootecnia 66 (256), 639-648 , 2017
    2017
  • Perfil do atendimento fonoaudiológico em um centro de reabilitação terciário
    MTH Fukuda, LAS Borges, DR Domenis
    Resumos da Faculdade de Medicina de Ribeirão Preto: 1ª etapa, volume 2 , 2014
    2014
  • Environmental Performance Measurement in Hospitals: A Framework and Process
    A Pasqualini, SEG da Costa, EP de Lima, LA Borges
    IISE Annual Conference. Proceedings, 2341 , 2014
    2014
  • A strategic analysis of intangible factors in technology investment
    LA Borges, KH Tan
    2008 IEEE International Conference on Industrial Engineering and Engineering … , 2008
    2008
  • Economic-financial of AMT-a model of rationale, using the resource-based view
    LA Borges, SEG da Costa, EP de Lima
    2004 IEEE International Engineering Management Conference (IEEE Cat. No … , 2004
    2004
  • Caracterizacao de uma forma de atendimento psicopedagogico-resultados preliminares
    LAC Borges, EM Marturano
    Resumos , 1991
    1991