Exploring the Role of Artificial Intelligence in Strengthening Operational Risk Resilience in the Insurance Sector Gaurav Kumar Bisen, Vipin Vihari Ram Tripathi, Manish Kumar Srivastava, Chandra Shekhar Singh, Saumya Tiwari Journal of Information and Knowledge Management, 2026 Presently, leveraging artificial intelligence (AI) in the insurance domain can lead to economic and societal advantages that reach beyond the scope of insurers and their customers by bolstering risk consolidation and advancing risk diminishment, mitigation and proactive prevention. To foster the adoption of AI systems and realise these benefits, this research aims to investigate the role of AI in strengthening operational risk resilience (ORR) in the digital era. Also, research offers a comprehensive strategy for harnessing AI’s capabilities during disruptions to enhance ORR. The primary data were collected from 317 professionals from selected insurance organisations in India, including executives, managers and employees. Empirical testing of the study’s hypotheses was analysed through the structural equation modelling approach. The findings revealed that AI directly and positively impacted ORR and adaptive capabilities (AC), and the AC directly and positively impacted ORR. The implication of this research highlights that the insurance sector should be more flexible when implementing AI, and it effectively manages organisational risks and disruptions.
Fostering the Human Resource Management Role in the Sharing Economy Abhishek Anand, Pankaj Singh, Ankita Prabhakar, Vipin Vihari Ram Tripathi New Approaches and Innovations in Public Personnel Management, 2025 Sharing economy has become the buzzword in international market. In the Neo-liberal environment, this construct has become highlighted in terms of both service oriented government sector and profit with growth oriented private sector. This is more evident since the impetus of Liberalization, Privatization & Globalization (LPG). The business world is volatile, uncertain, complex and ambiguous (VUCA). In this context, it becomes imperative to identify linkages between changing business dimensions like Gig economy, e-commerce platforms, Artificial Intelligence (AI) on evolving management practices like Human Resource Management. The paper also investigates and explores the areas of Human Resource Management (HRM) which have been affected by Sharing Economy. Simultaneously, the paper will also highlight the emerging and new professions which private world has developed to increase the employ-ability of the young graduates of technical disciplines.
Evaluating the effect of financial literacy on saving behavior and financial well-being among employees of financial institutions Bipin Chauhan, Santosh Kumar, Sanny Kumar, Manish Kumar, Vipin Vihari Ram Tripathi Accounting Research Journal, 2025 Purpose The purpose of this study is to discover the effect of FL influence on the saving behavior of financial institutions in India. Also to investigate the financial (knowledge, experience and confidence) impact on F_WEB in India. Design/methodology/approach The research “Evaluating the Effect of Financial Literacy on Saving Behavior and Financial Well-Being among Employees Toward Financial Institution” over a quantitative study. The technique of non-probability convenience sampling is used to discover the growth of employees and employed PLS-SEM analysis. Findings The findings reveal that financial experience (F_EXP) significantly influences saving behavior (F_SAB) with a p-value of 0.000, while financial knowledge (F_KNO) also significantly affects saving behavior with a p-value of 0.029. However, financial confidence (F_CON) does not significantly influence saving behavior, with a p-value of 0.435. Regarding financial well-being (F_WEB), financial knowledge (F_KNO) has a significant impact with a p-value of 0.000, and financial experience (F_EXP) also significantly affects financial well-being with a p-value of 0.000. Financial confidence (F_CON) does not significantly influence financial well-being, with a p-value of 0.834. Originality/value This study investigates the impact of financial literacy (FL) on savings behaviors and overall F_WEB in a rapidly changing economic climate, involving adults, students and salaried class members across various societal segments.
Exploring the Role of Artificial Intelligence in Strengthening Operational Risk Resilience in the Insurance Sector GK Bisen, VVR Tripathi, MK Srivastava, CS Singh, S Tiwari Journal of Information & Knowledge Management, 2650014 , 2026 2026
Evaluating the effect of financial literacy on saving behavior and financial well-being among employees of financial institutions B Chauhan, S Kumar, S Kumar, M Kumar, VVR Tripathi Accounting Research Journal, 1-22 , 2026 2026
Exploring the digital marketing strategies that drive business performance: a focus on technological capabilities as a mediator GK Bisen, S Ashraf, P Yadav, VVR Tripathi International Journal of Industrial and Systems Engineering 52 (2), 212-233 , 2026 2026 Citations: 1
Fostering the Human Resource Management Role in the Sharing Economy A Anand, P Singh, A Prabhakar, VVR Tripathi New Approaches and Innovations in Public Personnel Management, 89-120 , 2026 2026
Leveraging finfluencer credibility for enhanced client engagement and investment decisions: insights from PLS-SEM VVR Tripathi, R Jaiswal, MK Srivastava, AK Srivastava International Journal of Global Business and Competitiveness 20 (2), 155-162 , 2025 2025 Citations: 2
Analysing the influence of conscientiousness on job performance in India’s hotel industry: an empirical study Meghna, R Jaiswal, VVR Tripathi, S Traymbak Quality & Quantity, 1-20 , 2025 2025
Customer Service in the Age of Q-Commerce: Leveraging AI, Machine Learning, and Data Analytics to Deliver Personalized and Efficient Service Experiences VVR Tripathi, GK Bisen, A Mishra, H Sharma, M Kumar 2025 7th International Conference on Information Systems and Computer … , 2025 2025
Marketing logistics and consumer behaviour: an empirical study on Indian e-shoppers VVR Tripathi, MK Srivastava, R Jaiswal, TD Singh, ASD Khaled Cogent Business & Management 11 (1), 2397559 , 2024 2024 Citations: 18
Investigating the Influence and Function of Artificial Intelligence in Contemporary Marketing Management: Marketing in the AI Era SM Patil, AM Kharat, S Jain, VVR Tripathi, GK Bisen, A Joshi 2024 International Conference on Advances in Computing, Communication and … , 2024 2024 Citations: 17
An Exploratory Study on the Scale Development for Perceived Attributes of Loyalty Programmes R Jaiswal, AK Srivastava, VVR Tripathi Journal of Informatics Education and Research 4 (1) , 2024 2024
A Study on the Influence of Loyalty Programs on Impulsive Buying Behaviour VVR Tripathi, R Jaiswal COMMERCE RESEARCH REVIEW 1 (1), 58-72 , 2023 2023 Citations: 2
Leveraging Digital Advertising to Enhance Online Marketing Strategies: A Research Perspective AK Sharma, N Raparthi, VVR Tripathi, S Tiwari, S Dhote International Journal of Membrane Science and Technology 10 (3), 2920-2926 , 2023 2023 Citations: 2
Examining the influence of marketing logistics on e-shoppers’ satisfaction and post-purchase behaviour: Evidence from India VVR Tripathi, MK Srivastava, AK Mishra Journal of Informatics Education and Research 3 (2), 887-907 , 2023 2023 Citations: 4
Health welfare system in modern India revitalizing Indian Healthcare-Its potential and challenges VVR Tripathi, A Tripathi, S Jaiswal ZENITH International Journal of Multidisciplinary Research 9 (2), 178-193 , 2019 2019 Citations: 8
MOST CITED SCHOLAR PUBLICATIONS
Marketing logistics and consumer behaviour: an empirical study on Indian e-shoppers VVR Tripathi, MK Srivastava, R Jaiswal, TD Singh, ASD Khaled Cogent Business & Management 11 (1), 2397559 , 2024 2024 Citations: 18
Investigating the Influence and Function of Artificial Intelligence in Contemporary Marketing Management: Marketing in the AI Era SM Patil, AM Kharat, S Jain, VVR Tripathi, GK Bisen, A Joshi 2024 International Conference on Advances in Computing, Communication and … , 2024 2024 Citations: 17
Health welfare system in modern India revitalizing Indian Healthcare-Its potential and challenges VVR Tripathi, A Tripathi, S Jaiswal ZENITH International Journal of Multidisciplinary Research 9 (2), 178-193 , 2019 2019 Citations: 8
Examining the influence of marketing logistics on e-shoppers’ satisfaction and post-purchase behaviour: Evidence from India VVR Tripathi, MK Srivastava, AK Mishra Journal of Informatics Education and Research 3 (2), 887-907 , 2023 2023 Citations: 4
Leveraging finfluencer credibility for enhanced client engagement and investment decisions: insights from PLS-SEM VVR Tripathi, R Jaiswal, MK Srivastava, AK Srivastava International Journal of Global Business and Competitiveness 20 (2), 155-162 , 2025 2025 Citations: 2
A Study on the Influence of Loyalty Programs on Impulsive Buying Behaviour VVR Tripathi, R Jaiswal COMMERCE RESEARCH REVIEW 1 (1), 58-72 , 2023 2023 Citations: 2
Leveraging Digital Advertising to Enhance Online Marketing Strategies: A Research Perspective AK Sharma, N Raparthi, VVR Tripathi, S Tiwari, S Dhote International Journal of Membrane Science and Technology 10 (3), 2920-2926 , 2023 2023 Citations: 2
Exploring the digital marketing strategies that drive business performance: a focus on technological capabilities as a mediator GK Bisen, S Ashraf, P Yadav, VVR Tripathi International Journal of Industrial and Systems Engineering 52 (2), 212-233 , 2026 2026 Citations: 1
Exploring the Role of Artificial Intelligence in Strengthening Operational Risk Resilience in the Insurance Sector GK Bisen, VVR Tripathi, MK Srivastava, CS Singh, S Tiwari Journal of Information & Knowledge Management, 2650014 , 2026 2026
Evaluating the effect of financial literacy on saving behavior and financial well-being among employees of financial institutions B Chauhan, S Kumar, S Kumar, M Kumar, VVR Tripathi Accounting Research Journal, 1-22 , 2026 2026
Fostering the Human Resource Management Role in the Sharing Economy A Anand, P Singh, A Prabhakar, VVR Tripathi New Approaches and Innovations in Public Personnel Management, 89-120 , 2026 2026
Analysing the influence of conscientiousness on job performance in India’s hotel industry: an empirical study Meghna, R Jaiswal, VVR Tripathi, S Traymbak Quality & Quantity, 1-20 , 2025 2025
Customer Service in the Age of Q-Commerce: Leveraging AI, Machine Learning, and Data Analytics to Deliver Personalized and Efficient Service Experiences VVR Tripathi, GK Bisen, A Mishra, H Sharma, M Kumar 2025 7th International Conference on Information Systems and Computer … , 2025 2025
An Exploratory Study on the Scale Development for Perceived Attributes of Loyalty Programmes R Jaiswal, AK Srivastava, VVR Tripathi Journal of Informatics Education and Research 4 (1) , 2024 2024