Quratulain Amber

@polyu.edu.hk

Department of Knowledge Management, Industrial and Systems Engineering
Hong Kong Polytechnic University

Quratulain Amber


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https://researchid.co/qaamber

EDUCATION

PhD in Management Sciences

RESEARCH, TEACHING, or OTHER INTERESTS

Business, Management and Accounting, Human-Computer Interaction, Management Science and Operations Research, Multidisciplinary
10

Scopus Publications

249

Scholar Citations

7

Scholar h-index

6

Scholar i10-index

Scopus Publications

  • ChatGPT: a game changer for knowledge management in organizations
    Muhammad Saleem Sumbal, Quratulain Amber
    Kybernetes, 2025
    PurposeGenerative AI and more specifically ChatGPT has brought a revolution in the lives of people by providing them with required knowledge that it has learnt from an exponentially large knowledge base. In this viewpoint, we are initiating the debate and offer the first step towards Generative AI based knowledge management systems in organizations.Design/methodology/approachThis study is a viewpoint and develops a conceptual foundation using existing literature on how ChatGPT can enhance the KM capability based on Nonaka’s SECI model. It further supports the concept by collecting data from a public sector univesity in Hong Kong to strenghten our argument of ChatGPT mediated knowledge management system.FindingsWe posit that all four processes, that is Socialization, Externalization, Combination and Internalization can significantly improve when integrated with ChatGPT. ChatGPT users are, in general, satisfied with the use of ChatGPT being capable of facilitating knowledge generation and flow in organizations.Research limitations/implicationsThe study provides a conceptual foundation to further the knowledge on how ChatGPT can be integrated within organizations to enhance the knowledge management capability of organizations. Further, it develops an understanding on how managers and executives can use ChatGPT for effective knowledge management through improving the four processes of Nonaka’s SECI model.Originality/valueThis is one of the earliest studies on the linkage of knowledge management with ChatGPT and lays a foundation for ChatGPT mediated knowledge management system in organizations.
  • Keeping Pace with the Trends: An Integration of Intelligence Models and Knowledge Management Framework for Global Higher Education Institutions
    Organizational Knowledge Management Strategies and Tools for Higher Education and Other Sectors, 2025
  • When work stressors fail, teams prevail: a job demands-resources perspective
    Kanwal Nasim, Muhammad Zahid Iqbal, Quratulain Amber
    International Journal of Conflict Management, 2025
    Purpose This study uses the Job Demands–Resources (JD-R) model to examine how work-related stressors, including workload, work stress and workplace conflict, influence team outcomes like team integration and the satisfaction of team members within groups. This study aims to explore work-related burnout as a mechanism underlying the work stressor–team outcome relationship. Design/methodology/approach A total of 200 employees participated in a survey that used a structured questionnaire designed to assess various aspects, including workload, work stress, workplace conflict, team integration and the satisfaction of team members within groups. The collected data was analyzed using powerful tools for partial least squares structural equation modeling, i.e. WarpPLS 8.0 and SmartPLS 4.0. Findings The results indicate that work stressors negatively influence team outcomes. Specifically, work stressors lead to increased burnout, which, in turn, detrimentally affects both team integration and member satisfaction. Research limitations/implications This study endows the opportunities for future research by investigating the other half of JD-Theory, conducting cross-sectional research and studying the role of more mediators. Practical implications This study will help the organizations to design and implement the burnout prevention programs, and managers can also be trained to detect the early signs of stress to avoid the later outcomes related to dysfunctional teams. Originality/value This study, grounded in JD-R theory, emphasizes the significance of job management and resource allocation to reduce burnout and foster positive team dynamics. Policy interventions such as time management training, conflict resolution workshops and team-building exercises could help enhance communication and collaboration within teams.
  • Change is always permanent: the role of ChatGPT on knowledge workers’ productivity and innovative behavior
    Quratulain Amber, Muhammad Saleem Sumbal, Yung Po Tsang, Armando Papa, Shazia Nauman
    Journal of Knowledge Management, 2025
    Purpose Knowledge-based organizations can enhance their operations by using artificial intelligence while ensuring ethical standards. This paper aims to investigate the mechanism by which Chat Generative Pre-Trained Transformer (ChatGPT) can benefit organizations and contribute toward the innovative behavior and superior performance of the organization by exploring the impact of ChatGPT on the productivity of knowledge workers. Design/methodology/approach Given the context, this research investigates the impact of the moderating variable, work ethic (W), on the relationship between ChatGPT (X) and knowledge workers’ innovative behavior (Y) with the mediating effect of knowledge workers’ productivity (M). To test the hypotheses, the authors collected data from 175 respondents comprising researchers and faculty in Hong Kong universities and assessed via IBM SPSS and CB-SEM using AMOS v.26. Findings The findings of this study demonstrate that ChatGPT, through its knowledge generation capability, enhances knowledge workers’ productivity facilitating them to be innovative in their work. The results of this study further reveal that in the absence of work ethics, ChatGPT does not contribute toward knowledge workers’ productivity and innovative behavior. Originality/value This research is among the earliest studies linking knowledge workers to ChatGPT and investigating the mechanism by which ChatGPT may enhance knowledge workers’ productivity and innovative behavior. This study provides empirical evidence on linking mechanism between ChatGPT usage and innovative behavior emphasizing the importance of ethical practices and knowledge workers in organizational setting.
  • Digitalization trends and industry 4.0: ensuring knowledge workers’ sustainable productivity and innovative capability
    Muhammad Saleem Sumbal, Quratulain Amber, Fakhar Abbas Hashmi, Felix T. S. Chan, Adeel Tariq, Shazia Nauman
    Flexible Services and Manufacturing Journal, 2025
  • Tech revolution unleashed: Navigating the winds of digital transformation in the fast lane
    Muhammad Saleem Sumbal, Adeel Tariq, Quratulain Amber, Kamila Janovská, Alberto Ferraris
    Journal of Innovation and Knowledge, 2024
    Building on the dynamic capability perspective, this study investigates effective digitalization and digital transformation strategies in the tech industry by highlighting the relevance of the digital divide among developed and developing economies. Further, the study identifies the key challenges, opportunities, and strategies for digitalization and digital transformation. The study embraced a qualitative approach for in-depth exploration of the phenomenon through a comparative study of two countries, i.e., Hong Kong and Pakistan. Data was collected using interviews and analyzed using content analysis to identify recurring patterns and critical insights for meaningful interpretations to address the study objective. We proposed a framework for effective digitalization and digital transformation in the tech industry from the perspective of developed and developing economies. The strategies identified in this research are categorized in technopreneurship and improved human resource practices to address the challenges faced by both developed and developing countries. The study findings contribute to a deeper understanding of the digital transformation phenomenon in the wake of changing workforce dynamics and technological disruptions, as well as the digital divide between developed and developing countries. Further, the study will help policymakers devise and implement resilient strategies in the tech industry, to help reduce the digital divide.
  • Wind of change: how ChatGPT and big data can reshape the knowledge management paradigm?
    Muhammad Saleem Sumbal, Quratulain Amber, Adeel Tariq, Muhammad Mustafa Raziq, Eric Tsui
    Industrial Management and Data Systems, 2024
    PurposeThe new disruption in the form of ChatGPT can be a valuable tool for organizations to enhance their knowledge management and decision-making capabilities. This article explores how ChatGPT can enhance organizations' KM capability for improved decision-making and identifies potential risks and opportunities.Design/methodology/approachUsing existing literature and a small-scale case study, we develop a conceptual framework for implementing artificial intelligence on the internal organizational knowledge base of big data and its integration with a larger knowledge base of ChatGPT.FindingsThis viewpoint conceptualizes integrating knowledge management and ChatGPT for improved organizational decision-making. By facilitating efficient information retrieval, personalized learning, collaborative knowledge sharing, real-time decision support, and continuous improvement, ChatGPT can help organizations stay competitive and achieve business success.Research limitations/implicationsThis is one of the first studies on the integration of organizational knowledge management systems with ChatGPT. This research work proposes a conceptual model on integration of knowledge management with generative AI which can be further tested in actual work settings to check it's applicability and make further modifications.Practical implicationsThe study provided insights to managers and executives who, in collaboration with IT professionals, can devise a mechanism for integrating existing knowledge management systems in organizations with ChatGPT.Originality/valueThis is one of the first studies exploring the linkage between ChatGPT and knowledge management for informed decision-making.
  • Knowledge sharing in public organizations in Pakistan: leaders’ ethical role and psychological capital of employees
    Quratulain Amber, Abdul Baseer Qazi, Nadeem Javaid, Iram A. Khan, Mansoor Ahmad
    Information Discovery and Delivery, 2022
    PurposeThis study aims to examine the role of ethical leaders on the knowledge-sharing behavior of public sector employees. Ethical leaders engender knowledge-sharing behavior of employees by influencing their psychological capital.Design/methodology/approachTo explore the mechanism by which ethical leaders shape the knowledge-sharing behavior of employees, cross-sectional self-reported data (n= 339) are collected from employees working at decision-making positions in federal ministries in Pakistan.FindingsAnalysis results indicate that ethical leaders influence public employees to share knowledge with colleagues. Moreover, the mediary role of ethical values, organizational identification and altruism is evident, however, the mediary role of self-efficacy is not evident from results.Practical implicationsThis implies that policymakers should be cognizant of the indirect mechanism by which ethical leaders positively influence the behavior of public employees. This knowledge helps them consider the recruitment, promotion and training of employees, especially the leaders, in line with the required ethical value consideration in public sector organizations.Originality/valueThis research is based on originally collected data from the field.
  • Knowledge sharing and social dilemma in bureaucratic organizations: Evidence from public sector in Pakistan
    Quratulain Amber, Mansoor Ahmad, Iram A. Khan, Fakhar Abbas Hashmi
    Cogent Business and Management, 2019
    Bureaucratic organizational structure (OS) is perceived as an impediment to employees’ positive behavior including their knowledge-sharing behavior. This study investigates the role of formal, centralized and hierarchal OS in shaping the knowledge sharing behavior of public employees. It investigates the mediation role of social dilemma, i.e., a clash between self and collective interests. Cross-sectional data are collected from 309 executive employees of five federal ministries in Pakistan. The results confirm that formal and centralized OS receive significant positive association, whereas hierarchal OS receives a significant negative association with employees’ knowledge-sharing behavior. Partial negative mediation role of the social dilemma is also evident from the results. It implies that employees prefer to pursue self-interest when they find a clash between self and collective interests. Therefore, the study suggests concrete measures in human resource policies and practices that may improve the ethical environment of public sector institutions.
  • Assessment of KM processes in a public sector organisation in Pakistan: Bridging the gap
    Quratulain Amber, Iram A. Khan, Mansoor Ahmad
    Knowledge Management Research and Practice, 2018
    Organisations implement Knowledge Management (KM) processes to become more efficient and competitive. Due to differences in the goals and cultural practices between the public and private sectors, KM practices meant for the private sector cannot be applied to the public sector without appropriate modifications and vice versa. This case study assesses the KM processes of a public sector organisation in Pakistan, viz. Planning Commission, by using qualitative and quantitative approaches. The results and findings are based on twenty-six (26) interviews and a questionnaire-based survey of sixty (60) employees. The results highlight KM issues in four KM process areas: knowledge discovery, knowledge capture, knowledge sharing, and knowledge application. The study also identifies gaps that exist for adopting knowledge-based practices in the case study organisation. These are lack of institutional repository, formally designed and implemented training programmes, informal networking, and brainstorming, etc. The paper also proposes illustrative KM mechanisms that would facilitate the Planning Commission in introducing a formal knowledge management strategy to fill the identified gaps.

RECENT SCHOLAR PUBLICATIONS

  • When work stressors fail, teams prevail: a job demands-resources perspective
    K Nasim, MZ Iqbal, Q Amber
    International Journal of Conflict Management, 1-21 , 2026
    2026
    Citations: 1
  • Change is always permanent: the role of ChatGPT on knowledge workers’ productivity and innovative behavior
    Q Amber, MS Sumbal, YP Tsang, A Papa, S Nauman
    Journal of Knowledge Management , 2025
    2025
    Citations: 3
  • Keeping Pace with the Trends: An Integration of Intelligence Models and Knowledge Management Framework for Global Higher Education Institutions
    Q Amber, M Kamran
    Organizational Knowledge Management, 21-36 , 2025
    2025
  • Digitalization trends and Industry 4.0: ensuring knowledge workers’ sustainable productivity and innovative capability
    MS Sumbal, Q Amber, FA Hashmi, FTS Chan, A Tariq, S Nauman
    Flexible Services and Manufacturing Journal, 1-31 , 2025
    2025
    Citations: 5
  • ChatGPT: a game changer for knowledge management in organizations
    MS Sumbal, Q Amber
    Kybernetes 54 (6), 3217-3237 , 2025
    2025
    Citations: 53
  • Tech revolution unleashed: Navigating the winds of digital transformation in the fast lane
    MS Sumbal, A Tariq, Q Amber, K Janovská, A Ferraris
    Journal of Innovation & Knowledge 9 (4), 100551 , 2024
    2024
    Citations: 31
  • Wind of change: how ChatGPT and big data can reshape the knowledge management paradigm?
    MS Sumbal, Q Amber, A Tariq, MM Raziq, E Tsui
    Industrial Management & Data Systems 124 (9), 2736-2757 , 2024
    2024
    Citations: 58
  • ChatGPT revolution in different fields of life: literature synthesis and research agenda
    Q Amber, FA Hashmi
    Available at SSRN 4451821 , 2023
    2023
    Citations: 8
  • Knowledge sharing in public organizations in Pakistan: leaders’ ethical role and psychological capital of employees
    Q Amber, AB Qazi, N Javaid, IA Khan, M Ahmad
    Information Discovery and Delivery 50 (1), 99-114 , 2022
    2022
    Citations: 26
  • Knowledge sharing and social dilemma in bureaucratic organizations: Evidence from public sector in Pakistan
    Q Amber, M Ahmad, IA Khan, FA Hashmi
    Cogent Business & Management 6 (1), 1685445 , 2019
    2019
    Citations: 40
  • Linking perceived organizational structure with knowledge sharing: Social dilemma as a mediator
    Q Amber
    Academy of Management Proceedings 2018 (1), 13734 , 2018
    2018
  • Assessment of KM processes in a public sector organisation in Pakistan: Bridging the gap
    Q Amber, IA Khan, M Ahmad
    Knowledge Management Research & Practice 16 (1), 13-20 , 2018
    2018
    Citations: 24
  • Road to Civil Service Reform through Improved Knowledge Management: A Case of the Planning Commission of Pakistan.
    Q Amber, I Khan, AK Ghalib
    British Academy of Management Conference 2018. Bristol, England. , 2018
    2018
  • Conflict in University Libraries: Perceptions and Demographic Differences
    Q Amber, M Jawwad, FA Hashmi
    Journal of Contemporary Management Sciences 1 (1), 99-120 , 2017
    2017
  • Knowledge Sharing in Knowledge Economy: An integrated framework for decision making
    Q Amber
    Academy of Management Proceedings 2015 (1), 15480 , 2015
    2015

MOST CITED SCHOLAR PUBLICATIONS

  • Wind of change: how ChatGPT and big data can reshape the knowledge management paradigm?
    MS Sumbal, Q Amber, A Tariq, MM Raziq, E Tsui
    Industrial Management & Data Systems 124 (9), 2736-2757 , 2024
    2024
    Citations: 58
  • ChatGPT: a game changer for knowledge management in organizations
    MS Sumbal, Q Amber
    Kybernetes 54 (6), 3217-3237 , 2025
    2025
    Citations: 53
  • Knowledge sharing and social dilemma in bureaucratic organizations: Evidence from public sector in Pakistan
    Q Amber, M Ahmad, IA Khan, FA Hashmi
    Cogent Business & Management 6 (1), 1685445 , 2019
    2019
    Citations: 40
  • Tech revolution unleashed: Navigating the winds of digital transformation in the fast lane
    MS Sumbal, A Tariq, Q Amber, K Janovská, A Ferraris
    Journal of Innovation & Knowledge 9 (4), 100551 , 2024
    2024
    Citations: 31
  • Knowledge sharing in public organizations in Pakistan: leaders’ ethical role and psychological capital of employees
    Q Amber, AB Qazi, N Javaid, IA Khan, M Ahmad
    Information Discovery and Delivery 50 (1), 99-114 , 2022
    2022
    Citations: 26
  • Assessment of KM processes in a public sector organisation in Pakistan: Bridging the gap
    Q Amber, IA Khan, M Ahmad
    Knowledge Management Research & Practice 16 (1), 13-20 , 2018
    2018
    Citations: 24
  • ChatGPT revolution in different fields of life: literature synthesis and research agenda
    Q Amber, FA Hashmi
    Available at SSRN 4451821 , 2023
    2023
    Citations: 8
  • Digitalization trends and Industry 4.0: ensuring knowledge workers’ sustainable productivity and innovative capability
    MS Sumbal, Q Amber, FA Hashmi, FTS Chan, A Tariq, S Nauman
    Flexible Services and Manufacturing Journal, 1-31 , 2025
    2025
    Citations: 5
  • Change is always permanent: the role of ChatGPT on knowledge workers’ productivity and innovative behavior
    Q Amber, MS Sumbal, YP Tsang, A Papa, S Nauman
    Journal of Knowledge Management , 2025
    2025
    Citations: 3
  • When work stressors fail, teams prevail: a job demands-resources perspective
    K Nasim, MZ Iqbal, Q Amber
    International Journal of Conflict Management, 1-21 , 2026
    2026
    Citations: 1
  • Keeping Pace with the Trends: An Integration of Intelligence Models and Knowledge Management Framework for Global Higher Education Institutions
    Q Amber, M Kamran
    Organizational Knowledge Management, 21-36 , 2025
    2025
  • Linking perceived organizational structure with knowledge sharing: Social dilemma as a mediator
    Q Amber
    Academy of Management Proceedings 2018 (1), 13734 , 2018
    2018
  • Road to Civil Service Reform through Improved Knowledge Management: A Case of the Planning Commission of Pakistan.
    Q Amber, I Khan, AK Ghalib
    British Academy of Management Conference 2018. Bristol, England. , 2018
    2018
  • Conflict in University Libraries: Perceptions and Demographic Differences
    Q Amber, M Jawwad, FA Hashmi
    Journal of Contemporary Management Sciences 1 (1), 99-120 , 2017
    2017
  • Knowledge Sharing in Knowledge Economy: An integrated framework for decision making
    Q Amber
    Academy of Management Proceedings 2015 (1), 15480 , 2015
    2015

INDUSTRY EXPERIENCE

Data Scientist in Inbox Business Technologies, Islamabad, Pakistan (Dec 2021 - Nov 2022)