Francielle Frizzo
Verified @gmail.com
Scopus Publications
- The Genuine Handmade: How the Production Method Influences Consumers’ Behavioral Intentions through Naturalness and Authenticity
Francielle Frizzo, Helison Bertoli Alves Dias, Nayara Pereira Duarte, Denise Gabriela Rodrigues, Paulo Henrique Muller Prado
Journal of Food Products Marketing, 2020
The present research suggests a new perspective to investigate the downstream effect of the production method on consumer responses. The authors propose that the higher behavioral intentions (e.g., likelihood to purchase and willingness to pay a premium price) assigned to handmade products can be attributed to the perceived naturalness and authenticity associated with the production method. The findings of three experimental studies confirm these predictions. They show that due to perceptions of naturalness, consumers view handmade products as more authentic and valuable than identical products made by machines or automated processes. This research has relevant implications for theories about production method and authenticity and its related psychological mechanisms in the consumption context as well as marketing practice. - The effect of brand authenticity on consumer–brand relationships
Hyunjoo Oh, Paulo Henrique Muller Prado, Jose Carlos Korelo, Francielle Frizzo
Journal of Product and Brand Management, 2019
Purpose This paper aims to explore the impact of brand authenticity on forming self-reinforcing assets (enticing-the-self, enriching-the-self and enabling-the-self), which subsequently influence the brand-self connectedness and consumers’ behavioral intentions. Design/methodology/approach The authors surveyed 347 consumers in the USA and Brazil and used structural equation modeling to test the relationship among brand authenticity, self-reinforcing assets, brand-self connectedness and behavioral intentions. Findings Brand authenticity was found to influence the self-reinforcing assets. In turn, the self-reinforcing assets promoted closeness toward the brand, thereby increasing the behavioral intentions of consumers to buy a product, visit a store/website in the future and recommend the brand to other people. Practical implications Marketing practitioners can use these results to promote better brand positioning by considering brand authenticity as a key factor in how consumers cognitively assess brands. Originality/value This paper shows that brand authenticity is a key antecedent of consumer–brand self-reinforcing assets. - The effect of brand heritage on consumer-brand relationships
FRANCIELLE FRIZZO, JOSÉ CARLOS KORELO, PAULO HENRIQUE MÜLLER PRADO
RAE Revista De Administracao De Empresas, 2018
RESUMO A herança é uma proposição de valor da marca que fornece uma base única para criar e manter relações fortes com os consumidores. Buscando compreender como esse recurso estratégico influencia as relações entre consumidores e marcas, este estudo objetiva examinar a herança da marca como determinante dos elementos de reforço do self (seduzindo, habilitando e enriquecendo o self). Uma pesquisa com 309 consumidores brasileiros e americanos foi realizada para testar as relações propostas. Baseados em um modelo de equação estrutural, os resultados da pesquisa demonstraram que os consumidores processam as características relacionadas à herança da marca por meio dos três elementos de reforço do self, mas seu efeito global na conexão self-marca só ocorre por meio do prazer sensorial e estético que a marca oferece (seduzindo o self). O estudo é concluído apresentando as implicações acadêmicas e gerenciais e sugerindo pesquisas futuras.
