@krmangalam.edu.in
Dean and Professor- SOHMCT
KR Mangalam University
Anjana Singh
Head of School | Hospitality & Tourism Management
PhD IGNOU in area of Revenue Management
MSc (Hospitality Administration), IHM Pusa, Delhi
Post Graduate diploma in Training and Development, ISTD, New Delhi
BA, Delhi University
Diploma in Hotel Management, IHM Mumbai
Dr. Anjana Singh has over 15 plus years of cumulative experience in the hospitality industry and academia, with almost 12 years in academia and 3 years in hotel operations. Her area of expertise is Revenue management and Hospitality Operations and she strengthens the same through Research, Teaching, Consultancy, and Training. She has co-authored more than 20 research papers that have been published in national and international journals and presented several papers in conferences including the ones at IIT-Delhi; IMT Gaziabad; Services Conference by Pennsylvania State Univ and Virginia Tech University (USA).
She has held various operations and decision-making positions with some of the major players of the hos
Hospitality Operations, Revenue Management, Human resources, Sustainability
Scholar Citations
Scholar h-index
Scholar i10-index
Singh, A. and Munjal, S. (2021), “How is the hospitality and tourism industry in India responding to the dynamic digital era”, Emerald Publication, Volume 2, Issue, 2
Singh, A. and Munjal, S. (2021) “Going digital is the only way forward for the Indian Hospitality and Tourism Industry, Emerald Publication, Volume 2, Issue, 2
Singh, A. and Jaykumar, P. (2019) ‘on the Road to consensus: Key Soft Skills required for Youth Employment in Service Sector’ to be published in Worldwide Hospitality and Tourism Themes
Singh, A. (2018) ‘Dynamics and Trends of service Sector in 21st century’ – A white paper, Journal of Services Research, vol 18, issue 1
Singh, A. (2017) ‘Hotel Revenue Management: an Analysis of the Impact of Familiarity and Information on customer’s Perceptions of Fairness is being published in Journal of Hospitality and Tourism Systems, Vol. 10, No. 1
Singh, A. (2016) ‘competing profitably with other hotels: The role of Revenue Management as a Strategy’, Munjal, S and Bhushan, S, (eds) Indian Hospitality Industry: Dynamics and Future Trends, Published by Apple Academic Press, New Jersey, USA
Singh, A. and Manaktola, K. (2016) Driving value through pricing: Strategies adopted by managers in price sensitive and fierce competitive markets’, Jauhari, V.(eds), Hospitality Marketing and Consumer Behavior: creating Memorable Experiences, New York, Springer, USA
Singh, A. and Rai, B. (2014) conception of Sustainable Accommodation Practices in Hotel For Tomorrow: in Jaua