Evaluating library service quality of University of Kashmir: a LibQUAL+ survey Anil Kumar, Preeti Mahajan Performance Measurement and Metrics, 2019 Purpose The purpose of this paper is to evaluate the library service quality (LSQ) of University of Kashmir from the users’ perspectives based on the LibQUAL+ model approach. Design/methodology/approach The survey used the LibQUAL+ model to evaluate service quality (SQ) of Allama Iqbal Library (AIL), University of Kashmir, Srinagar (India). The data were collected from library users by administering the LibQUAL+ questionnaire in a printed format. Findings It has been revealed that AIL has succeeded in satisfying the minimum expectations of its users but could not meet the customers’ desired expectations that make them delighted. Library as Place (LP) and Information Control (IC) are the most satisfied dimensions of SQ of AIL, whereas Affect of Service (AS) is the least satisfied dimension. LP is the most desired dimension amongst LibQUAL+ dimensions. All LibQUAL+ items were found to be lying inside the zone of tolerance (ZoT). Further, “Library is secure and peaceful place for study, learning and research” (LP-21) was found as most important service item as per users’ desired expectations, while “Library staff shows dependability in handling users’ service problems” (AS-9) is marked as the least desired item. Originality/value Only a few studies have been carried out to evaluate the SQ of Indian university libraries as far as the LibQUAL+ model is concerned. Therefore, the findings of present survey will help to understand how far library has reached in satisfying users’ expectations as well as the areas or dimensions where it needs to improve.
Exploring awareness and attitude on plagiarism among research scholars: A case study of Panjab University, Chandigarh (India) Library Philosophy and Practice, 2019
Library performance assessment of service quality through LibQUAL: The case of Maharshi Dayanand University (MDU), Rohtak (India) Library Philosophy and Practice, 2019
User satisfaction regarding quality of library services of A.C. Joshi Library, Panjab University, Chandigarh Rakesh Mohindra, Anil Kumar Anil Kumar Desidoc Journal of Library and Information Technology, 2015 Rakesh Mohindra and Anil Kumar E-mail: rm@pu.ac.in, akr@pu.ac.in Abstract The study aims to assess library service quality (LSQ) associated with user satisfaction of AC Joshi Library, Panjab University, Chandigarh, India. A modified SERVQUAL instrument was used to examine perceived LSQ and level of user satisfaction. The data was collected through questionnaire consisting items related with different library service attributes.The study considered a number of critical elements of service quality assessment. It was found that library environment and library services significantly predict the user satisfaction. The level of quality of different attributes, i.e., library environment, collection, staff, and services were significantly different across academic discipline of respondents.The study will be helpful for libraries to improve their quality of services and increase user satisfaction. 10.14429/djlit.35.1.8072
RECENT SCHOLAR PUBLICATIONS
Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University (MDU), Rohtak (India) A Kumar, P Mahajan Library Philosophy and Practice (e-journal) , 2019 2019 Citations: 24
Evaluating library service quality of University of Kashmir: a LibQUAL+ survey A Kumar, P Mahajan Performance Measurement and Metrics 20 (1), 60-71 , 2019 2019 Citations: 50
Research Output of Guru Jambheshwar University of Science and Technology during 1999-2018: A Bibliometric Study A Kumar International Journal of Information Dissemination and Technology 9 (1), 12-17 , 2019 2019 Citations: 6
Exploring awareness and attitude on plagiarism among research Scholars: A case study of Panjab University, Chandigarh (India) A Kumar, R Mohindra Library Philosophy and Practice (e-Journal) https://digitalcommons.unl.edu … , 2019 2019 Citations: 13
Conceptual awareness and attitude of law research scholars towards plagiarism: a study of Panjab University, Chandigarh A Kumar, R Mohindra Proceedings of the International Conference on Digital Transformation (ICDT … , 2018 2018 Citations: 2
User satisfaction regarding quality of library services of AC Joshi Library, Panjab University, Chandigarh R Mohindra, A Kumar DESIDOC Journal of Library & Information Technology 35 (1) , 2015 2015 Citations: 113
Assessing library service quality (LSQ) at Rajiv Gandhi National Law University, Patiala R Mohindra, A Kumar, A Shokeen Proceedings of 60th ILA International Conference, Chandigarh, India, 839-845 , 2015 2015 Citations: 4
Bibliometric analysis on knowledge management research A Kumar, R Mohindra International Journal of Information Dissemination and Technology 5 (2), 106 , 2015 2015 Citations: 57
MOST CITED SCHOLAR PUBLICATIONS
User satisfaction regarding quality of library services of AC Joshi Library, Panjab University, Chandigarh R Mohindra, A Kumar DESIDOC Journal of Library & Information Technology 35 (1) , 2015 2015 Citations: 113
Bibliometric analysis on knowledge management research A Kumar, R Mohindra International Journal of Information Dissemination and Technology 5 (2), 106 , 2015 2015 Citations: 57
Evaluating library service quality of University of Kashmir: a LibQUAL+ survey A Kumar, P Mahajan Performance Measurement and Metrics 20 (1), 60-71 , 2019 2019 Citations: 50
Library Performance Assessment of Service Quality through LibQUAL: The Case of Maharshi Dayanand University (MDU), Rohtak (India) A Kumar, P Mahajan Library Philosophy and Practice (e-journal) , 2019 2019 Citations: 24
Exploring awareness and attitude on plagiarism among research Scholars: A case study of Panjab University, Chandigarh (India) A Kumar, R Mohindra Library Philosophy and Practice (e-Journal) https://digitalcommons.unl.edu … , 2019 2019 Citations: 13
Research Output of Guru Jambheshwar University of Science and Technology during 1999-2018: A Bibliometric Study A Kumar International Journal of Information Dissemination and Technology 9 (1), 12-17 , 2019 2019 Citations: 6
Assessing library service quality (LSQ) at Rajiv Gandhi National Law University, Patiala R Mohindra, A Kumar, A Shokeen Proceedings of 60th ILA International Conference, Chandigarh, India, 839-845 , 2015 2015 Citations: 4
Conceptual awareness and attitude of law research scholars towards plagiarism: a study of Panjab University, Chandigarh A Kumar, R Mohindra Proceedings of the International Conference on Digital Transformation (ICDT … , 2018 2018 Citations: 2
