@uph.edu
Management
Universitas Pelita Harapan
Doctor of Research Management
Management, Education
Scopus Publications
Scholar Citations
Scholar h-index
Scholar i10-index
Edy Siswanto, Samsudi, Eko Supraptono, Yeri Sutopo, and Agus Purwanto
AIP Publishing
Agus Purwanto, John Tampil Purba, Innocentius Bernarto, and Rosdiana Sijabat
Growing Science
This study aims to analyze the effect of transformational leadership (TL) on organizational citizenship behavior (OCB), the relationship between TL and performance, TL and IWB, Leader member exchange (LMX) and OCB, LMX and performance, LMX and innovative work behavior ( IWB), organizational commitment (OC) and OCB, OC and performance, OC and IWB, digital transformation (DT) and OCB, DT and performance, DT and IWB, QWL and OCB, QWL and performance, QWL and IWB, OCB and performance, and the relationship between IWB and performance. The method of this research is quantitative and the population in this study were 341 private universities while the number of samples used in this study were 181 private universities. The sampling technique in this study used multistage random sampling. In this study the study used a seven-point Likert scale. The study uses SmartPLS software as a data processing tool. Validity testing is applied to all question items in each variable and there are several stages of testing that will be carried out, namely through convergent validity testing, average variance extracted (AVE) testing, and discriminant validity testing. There is a positive and significant relationship between TL and OCB, a positive relationship between TL and the performance of private universities. There is also a positive and significant relationship between TL and IWB, a positive and significant relationship between LMX and OCB. However, there is no significant relationship between LMX and university performance. There is a positive and significant relationship between LMX and IWB, a positive and significant relationship between OC and OCB, a positive and significant relationship between OC and university performance, and a positive and significant relationship between OC and IWB. There is also a positive and significant relationship between DT and OCB, an insignificant relationship between DT and university performance. This means that DT cannot directly affect performance. There is an insignificant relationship between DT and IWB, a positive and significant relationship between QWL and OCB. There is a non-significant relationship between QWL and university performance. There is a positive and significant relationship between QWL and IWB as well as between OCB and university performance and also between IWB and university performance.
Hastho Joko Nur Utomo, Irwantoro Irwantoro, Supar Wasesa, Titik Purwati, Rasmulia Sembiring, and Agus Purwanto
South Florida Publishing LLC
Objective: This study aims to analyze the relationship between perceived organizational support (POS) and organizational trust, analyze the relationship between innovative work behavior (IWB) and organizational trust, analyze the relationship between perceived organizational support (POS) and performance, and analyze the relationship between innovative work behavior (IWB) on performance, analyzing the relationship between organizational trust variables and performance.
 
 Method: This type of research is associative research, namely research that aims to determine the relationship between two or more variables. Each research indicator was measured using a Likert scale 1-5-point scale and the degree of agreement from strongly agree to strongly disagree. The analytical tool used in this study was SEM based on PLS (Partial Least Square), the respondents of this study are 546 SME owners in Banten Indonesia. The data collection technique used is simple random sampling. The scale used in the study to fill in each question item uses a Likert scale with 5 (five) alternative answers, namely strongly agree, agree, undecided, disagree, strongly disagree. Data were obtained by distributing online questionnaires via social media. Analysis of research data using Structural Equation Model Partial Least Square (SEM-PLS) using SmartPLS software.
 
 Results: The results of the hypothesis test show that the variable perceived organizational support (POS) has significant effect on organizational trust, the innovative work behavior (IWB) variable has a positive and significant effect on organizational trust, the variable perceived organizational support (POS) has a positive and significant effect on performance, the innovative work behavior (IWB) variable has a positive and significant effect on performance, the organizational trust variable has significant effect on SMEs performance. Innovative work behaviour has significant effect on performance through organizational trust, organizational trust mediate the relationship between Innovative work behaviour and performance. Perceived organizational support has significant effect on performance through organizational trust, organizational trust mediate the relationship between Perceived organizational support on performance
Ahmad Juwaini, Gusli Chidir, Dewiana Novitasari, Joni Iskandar, Dhaniel Hutagalung, Tias Pramono, Arman Maulana, Koko Safitri, Mochammad Fahlevi, Arif Budi Sulistyo,et al.
Growing Science
This study aims to determine the effect of e-service quality on customer e-satisfaction, the effect of e-trust on customer e-satisfaction, the effect of e-service quality on customer e-loyalty, the effect of e-trust on customer e-loyalty and finally, the effect of e-satisfaction on online shop customer e-loyalty. The type of research used in this research is correlational research with a quantitative approach and testing the research hypothesis was carried out by using the Structural Equation Model (SEM) approach based on Partial Least Square (PLS). The sample or respondent used in this study is 432 consumers of online shops in Banten, Indonesia. The results show that E-Service Quality had positive but not significant effect on E-Satisfaction, E-Trust had a positive but not significant effect to E-Satisfaction, E-Service Quality had a positive but not significant effect towards E-Loyalty, E-Trust had a negative but not significant effect to E-Satisfaction and finally E-Satisfaction had a positive but not significant effect on E-Loyalty.
Muhajir Muhajir, Hajar Mukaromah, Fathudin Fathudin, Kristi Liani Purwanti, Yazid Al Ansori, Mochammad Fahlevi, Siti Rosmayati, Rahman Tanjung, Ratu Hedy Syahidah Budiarti, Rosyadi Rosyadi,et al.
Growing Science
The purpose of this study is to analyze the effect of viral marketing and purchase intention, the influence between viral marketing and supply chain performance, the influence buzz marketing and purchase intention, the positive buzz marketing and supply chain performance, and the influence between purchase intention and supply chain performance. This study uses quantitative methods and data analysis techniques Structural Equation Modeling Equation Modeling using SmartPLS 3.0 software. The sample selection method used the snowball sampling method. Online questionnaires were sent to respondents as many as 120 Freight Forwarders in DKI Jakarta. Based on data analysis, it was found that there is a positive influence between viral marketing and purchase intention, there is a positive influence between viral marketing and supply chain performance, there is a positive influence between buzz marketing and purchase intention. There is a positive influence between marketing buzz and supply chain performance. There is a positive influence between purchase intention and supply chain performance. The novelty of this research is a model of the relationship between viral and buzz marketing on purchase intention and supply chain performance and the results of this study can be applied in other organizations and in other countries.
Agus Purwanto and Juliana Juliana
Growing Science
The purpose of this study is to analyze the relationship between supplier performance and supply chain performance, transformational supply chain leadership and supply chain performance, and between supplier performance and transformational supply chain leadership. The study uses a company analysis unit represented by one of the managers in the chain management section. The study also uses quantitative methods and data processing tools using SmartPLS 3.3.3. The population in this study is a manufacturing company in Tangerang. Two hundred and fifty online questionnaires were distributed to each company and 220 eligible respondents were tested. Based on the results of data analysis, it is found that there is a positive and significant relationship between supplier performance and supply chain performance, a positive and significant relationship exists between transformational supply chain leadership and supply chain performance and there is a positive and significant relationship between supplier performance and transformational supply chain leadership.
Haudi Haudi, Erna Retno Rahadjeng, Ruby Santamoko, Riyan Sisiawan Putra, Dwi Purwoko, Dewi Nurjannah, Intan Rachmina Koho, Hadion Wijoyo, Ade Onny Siagian, Yoyok Cahyono,et al.
Growing Science
The aim of this research is to analyze the effects of e-Marketing, e-CRM and e-Marketing on e-Loyalty and company performance. The study is quantitative with a questionnaire approach. Data processing tools use the SmartPLS 3.3.3 software. The primary data collection method was by distributing online questionnaires through online surveys to 286 managers of non-e-commerce companies during covid pandemic and digital era. The regression test results show the e-Marketing has a significant effect on Company Performance, e-CRM has significant effect on Company Performance, e-Marketing has no significant effect on e-Loyalty, e-CRM has no significant effect on e-Loyalty), e-Loyalty has no significant effect on Company Performance, e-CRM has no significant effect on business sustainability through e-Loyalty. Finally, e-Marketing has no significant effect on Company Performance through e-Loyalty. That means e-marketing and e-CRM have a relationship and influence on e-loyalty both individually and simultaneously.
Oscarius Yudhi Ari Wijayaa, Sulistiyanib Sulistiyanib, Juliani Pudjowatic, Theresia Siwi kartikawatid, Ninik Kurniasih, and Agus Purwanto
Growing Science
The purpose of this study is to analyze the effect of customization purchase intention of Smartphones, entertainment, interaction, social media marketing, trendiness, and Word-of-Mouth on purchase intention of Smartphones. The study uses a quantitative method by distributing online questionnaires to 217 consumers in Banten Indonesia and the method of distributing questionnaires is a snowball sampling system. Data processing and testing of hypotheses and models in this study are based on Structural Equation Modeling (SEM). The research has benefits in increasing knowledge and information for companies about the importance of brand awareness through increasing influencing factors such as social media marketing and word of mouth. Based on the results of SmartPLS analysis, Interaction, Word-of-Mouth, Social media marketing, Entertainment and Trendiness have insignificant effects on purchase intentions of Smartphones while Customization has significant effects on purchase intentions of Smartphones during.