Enhancing Port Logistics through Journey Mapping: Analysis of Road Gate Processes at the Port of Sines Raquel Gil-Pereira, Beatriz Almeida, Bernardo Ye, Pedro Teixeira, Juliana Basulo-Ribeiro, Bernardo Macedo, Ezequiel Dias, Leonor Teixeira Procedia Computer Science, 2026 Maritime ports are complex ecosystems involving multiple stakeholders whose experiences directly influence operational efficiency and long-term competitiveness. However, user-centered approaches to understanding these experiences remain underutilized. This paper aims to investigate the role of Customer Journey Mapping (CJM) in enhancing stakeholder experiences in maritime logistics. It seeks to identify how CJM can be systematically applied to reveal pain points and optimize services. The study employs a qualitative case study approach, combining stakeholder interviews, on-site observations, and the development of a detailed customer journey map for a selected port. Findings demonstrate that CJM effectively identifies inefficiencies and unmet needs in port services. This research integrates experiential perspectives into port planning and service design, offering a replicable methodology for port authorities to map and improve customer journeys, fostering more user-centric, responsive, and efficient operations. The approach supports strategic decision-making aimed at enhancing service quality and stakeholder engagement.
Technology-based approaches for accessible tourism: Using personas to understand stakeholders’ characteristics and motivations Pedro Teixeira, Leonor Teixeira, Samuel Silva, Celeste Eusébio Data and Information Management, 2025 Accessible tourism intends to provide opportunities for people with disabilities to experience tourism activities without constraints. The enhancement of accessible tourism conditions can be facilitated by integrating technology. Notwithstanding, there is great difficulty in understanding the stakeholders of the accessible tourism market, as converting requirements into tangible system functionalities is a complex task. Additionally, it is often necessary to use a multidisciplinary team to overcome logistical constraints to reach the target audience, making the process of creating technologies for this market more challenging. This article aims to explore a user-centered design approach to collect and systematize data in a way that can be useful to support development processes, culminating in the proposal of a set of Personas. The outcomes of a combination of data collection methods (interviews, questionnaires, and focus groups) led to the creation of nine Personas. With these representations, it was possible to establish a common language to fully convey requirements, illustrating the needs and motivations of different groups of stakeholders. The combination of methods leads to the proposal of an assistive solution named access@tour by action. The findings of this study could be used as guidelines to support the creation of future accessible technological innovations, especially in the scope of accessible tourism. • The accessible tourism market is complex and heterogeneous. • Information is a key issue, but developing information technologies is not easy due to the different types of requirements. • Using user-oriented methodologies that integrate the users during development stages is a must. • Personas and scenarios help characterize the accessible tourism market, helping the development of accessible technologies.
Enabling Tourism 5.0: How technological drivers can transform accessible tourism information systems , Pedro Teixeira, Leonor Teixeira, , Celeste Eusébio, and International Journal of Industrial Engineering and Management, 2025 It is undeniable that technology is changing accessible tourism conditions. This study aims to explore the transition from Tourism 4.0 to Tourism 5.0 by analyzing the possible impacts that technological drivers can have in terms of social responsibility components (accessibility) in tourism information systems. To achieve this goal, a two-stage methodology is used. First, a scoping literature review was conducted to identify technological drivers in the scope of digitalization. Then, a proposal is presented for integrating those drivers within an emergent mobile platform for accessible tourism: access@tour by action. This platform focuses on delivering information about accessible tourism conditions in an accessible way. Overall, results showed that when integrated with technological drivers such as virtual reality and artificial intelligence, access@tour by action can significantly enhance its capability to promote and ensure accessible tourism conditions. The synergy between these technologies and access@ tour by action can facilitate real-time, personalized, and user-centered services, offering a more dynamic and tailored experience. This amalgamation not only paves the way for a more equitable tourism sector but also underscores the transformative potential of a digitally driven era in creating universally accessible tourism experiences.
Evaluating both usability and accessibility: the case of access@tour by action–a digital solution for accessible tourism Pedro Teixeira, Leonor Teixeira, Celeste Eusébio Disability and Rehabilitation Assistive Technology, 2025 . Nine experts evaluated the platform and helped correct accessibility failures. Afterward, 78 end-users tested the prototype. The procedure includes a set of tasks to be performed in the prototype and a final questionnaire. This questionnaire was specifically created for accessibility markets and is itself a significant contribution. Testing with experts helped improve the prototype's accessibility before it reached end-users. The results with end-users are provided in two distinct ways. First, the task performance measures are presented, which showed overall good completion rates. Second, the results obtained from the questionnaires are disclosed. Overall, the platform was considered relevant, accessible, and easy to use. Still, some minor flaws were identified regarding interface connectivity, symbology, and reading sequence. Thus, improvements are suggested based on obtained feedback. is accessible and, therefore, "usable". This allowed for validating the methodological method, significantly contributing to future research on evaluating technology accessibility.
Integrating AI into Higher Education: Effects on the Teaching and Learning of Requirements Elicitation and Systems Analysis Atas Da Conferencia Da Associacao Portuguesa De Sistemas De Informacao, 2025
Advancing Port Access through Digitalization: A Smart Gate Information System for the Port of Sines - Study and Design Atas Da Conferencia Da Associacao Portuguesa De Sistemas De Informacao, 2025
Access@tour: A Digital Platform to Promote Accessible Tourism Pedro Teixeira, Leonor Teixeira, Celeste Eusébio Lecture Notes in Computer Science Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics, 2022
A study about web accessibility in portuguese museums: How to overcome the main difficulties Atas Da Conferencia Da Associacao Portuguesa De Sistemas De Informacao, 2020
Improving Diabetic Foot Care With Infrared Thermography and Artificial Intelligence: A Review P Teixeira, V Filipe, A Teixeira Journal of Diabetes Science and Technology, 19322968261432639 , 2026 2026
Addressing Which Pathogens Are More Suitable to Ensure Water Reuse Safety—A Proof-of-Concept F Dionísio, A Ascenso, D Gil, S José, P Teixeira, M Oleastro, E Valério Microorganisms 14 (2), 430 , 2026 2026 Citations: 1
Tackling Urban Water Resilience: Exploiting the Potential of Smart Water Allocation in the Lisbon Living Lab R Ribeiro, P Teixeira, C Silva, C Freitas, MJ Rosa Water 18 (3), 337 , 2026 2026
Enhancing port logistics through journey mapping: Analysis of road gate processes at the port of sines R Gil-Pereira, B Almeida, B Ye, P Teixeira, J Basulo-Ribeiro, B Macedo, ... Procedia Computer Science 277, 1518-1527 , 2026 2026 Citations: 1
The integration of Artificial Intelligence in seaports' smart gate processes: Evidence based on a systematic literature review P Teixeira, RB Lopes, L Teixeira Results in Engineering, 108919 , 2025 2025 Citations: 1
Unraveling the genome-wide repertoire of the novel chromosomally encoded mcr-8.6 gene variant in Klebsiella michiganensis isolated from manure R Rivière, P Teixeira, C Silva, M Ramos, E Dias, V Manageiro, M Caniça Frontiers in Microbiology 16, 1673320 , 2025 2025 Citations: 1
From Quality to Purpose: Rethinking Groundwater Microbiological Standards for Emergency Urban Water Use P Teixeira, S Costa, J Brandão, E Valério Water 17 (22), 3329 , 2025 2025 Citations: 1
Addressing critical fungal pathogens under a One Health perspective: Key insights from the Portuguese Association of Medical Mycology R Sabino, F Antunes, R Araujo, AR Bezerra, J Brandão, C Carneiro, ... Mycopathologia 190 (5), 73 , 2025 2025 Citations: 3
How Information Can Help Establish C Eusébio, L Teixeira, P Teixeira, E Kastenholz, MJ Carneiro Advances in Tourism, Technology and Systems: Selected Papers from ICOTTS … , 2025 2025
Enabling Tourism 5.0: How technological drivers can transform accessible tourism information systems P Teixeira, L Teixeira, C Eusébio International Journal of Industrial Engineering and Management 16 (3), 216-226 , 2025 2025 Citations: 1
Genomic epidemiology and resistome dynamics of species in a Portuguese Open Air Laboratory: the emergence of the FRI-8 carbapenemase P Teixeira, M Ramos, R Rivière, M Azevedo, M Ferreira, MM Cano, ... Frontiers Media , 2025 2025
Genomic epidemiology and resistome dynamics of Enterobacter species in a Portuguese Open Air Laboratory: the emergence of the FRI-8 carbapenemase P Teixeira, M Ramos, R Rivière, M Azevedo, M Ferreira, MM Cano, ... Frontiers in Microbiology 16, 1593872 , 2025 2025 Citations: 2
Mapping the evidence of the effects of environmental factors on the prevalence of antibiotic resistance in the non-built environment I Deza-Cruz, A de Menezes, B Gardner, Í Aktan, S Alnajjar, M Betson, ... Environment international, 109634 , 2025 2025 Citations: 3
The use of ASDAS to evaluate disease activity and response to treatment in patients with axial spondyloarthritis starting the first biological drug: Are ASAS recommendations … ME Santos, S Ramiro, D van der Heijde, R Landewé, AR Cruz-Machado, ... Seminars in Arthritis and Rheumatism, 152781 , 2025 2025
Evaluating both usability and accessibility: the case of access@ tour by action–a digital solution for accessible tourism P Teixeira, L Teixeira, C Eusébio Disability and Rehabilitation: Assistive Technology 20 (4), 1159-1175 , 2025 2025 Citations: 1
Technology-based approaches for accessible tourism: Using personas to understand stakeholders’ characteristics and motivations P Teixeira, L Teixeira, S Silva, C Eusébio Data and Information Management, 100095 , 2025 2025 Citations: 5
Mechanistic modelling of chlorine decay in reclaimed water distribution systems–case study applications RMC Viegas, J Costa, E Mesquita, D Figueiredo, ST Coelho, P Teixeira, ... IWA , 2025 2025
From Quality to Purpose: Rethinking Groundwater Microbiological Standards for Emergency Urban Water Use. Water 2025, 17, 3329 P Teixeira, S Costa, J Brandão, E Valério 2025
Advancing Port Access through Digitalization: A Smart Gate Information System for the Port of Sines–Study and Design R Gil-Pereira, B Almeida, B Ye, P Teixeira, B Macedo, E Dias, L Teixeira 2025
A transição das cidades para a neutralidade climática MA Cardoso, MC Almeida, M Telhado, P Teixeira, P Oliveira, R Mendes, ... ENEG , 2025 2025
MOST CITED SCHOLAR PUBLICATIONS
Need fulfillment and experiences on social media: A case on Facebook and WhatsApp E Karapanos, P Teixeira, R Gouveia Computers in human behavior 55, 888-897 , 2016 2016 Citations: 514
Occurrence of carbapenemase-producing Enterobacteriaceae in a Portuguese river: blaNDM, blaKPC and blaGES among the detected genes P Teixeira, M Tacão, L Pureza, J Gonçalves, A Silva, MP Cruz-Schneider, ... Environmental Pollution 260, 113913 , 2020 2020 Citations: 72
Chemical composition and antimicrobial activity of Satureja montana byproducts essential oils JDC Santos, E Coelho, R Silva, CP Passos, P Teixeira, I Henriques, ... Industrial Crops and Products 137, 541-548 , 2019 2019 Citations: 63
Quantitative PCR detection of enteric viruses in wastewater and environmental water sources by the Lisbon municipality: A case study P Teixeira, S Costa, B Brown, S Silva, R Rodrigues, E Valério Water 12 (2), 544 , 2020 2020 Citations: 53
Antibiotic and metal resistance in a ST395 Pseudomonas aeruginosa environmental isolate: A genomics approach P Teixeira, M Tacao, A Alves, I Henriques Marine Pollution Bulletin 110 (1), 75-81 , 2016 2016 Citations: 53
mcr-1 and blaKPC-3 in Escherichia coli sequence type 744 after meropenem and colistin therapy, Portugal M Tacao, R dos Santos Tavares, P Teixeira, I Roxo, E Ramalheira, ... Emerging Infectious Diseases 23 (8), 1419 , 2017 2017 Citations: 48
How diverse is hotel website accessibility? A study in the central region of Portugal using web diagnostic tools P Teixeira, C Eusébio, L Teixeira Tourism and Hospitality Research 22 (2), 180-195 , 2022 2022 Citations: 45
The State of Web Accessibility for tourists with disabilities: a comparative study between different tourism supply agents C Eusébio, L Teixeira, P Teixeira, MJ Caneiro, D Lemos, A Silveiro Disability and Rehabilitation: Assistive Technology 18 (1), 17-29 , 2023 2023 Citations: 44
Diversity of Web accessibility in tourism: Evidence based on a literature review P Teixeira, C Eusébio, L Teixeira Technology and Disability 33 (4), 253-272 , 2021 2021 Citations: 38
Understanding the integration of accessibility requirements in the development process of information systems: a systematic literature review P Teixeira, C Eusébio, L Teixeira Requirements Engineering 29 (2), 143-176 , 2024 2024 Citations: 37
Food ingredients derived from lemongrass byproduct hydrodistillation: Essential oil, hydrolate, and decoction L Rodrigues, E Coelho, R Madeira, P Teixeira, I Henriques, MA Coimbra Molecules 27 (8), 2493 , 2022 2022 Citations: 35
Microbial source tracking as a method of determination of beach sand contamination E Valério, ML Santos, P Teixeira, R Matias, J Mendonça, W Ahmed, ... International Journal of Environmental Research and Public Health 19 (13), 7934 , 2022 2022 Citations: 34
Environmental and adaptive changes necessitate a paradigm shift for indicators of fecal contamination P Teixeira, D Salvador, J Brandão, W Ahmed, MJ Sadowsky, E Valério Microbiology spectrum 8 (2), 10.1128/microbiolspec. erv-0001-2019 , 2020 2020 Citations: 34
Prevalence and interference of chronic pain among people with hemophilia: a systematic review and meta-analysis AC Paredes, P Teixeira, A Almeida, PR Pinto The Journal of Pain 22 (10), 1134-1145 , 2021 2021 Citations: 32
Automatic classification of foot thermograms using machine learning techniques V Filipe, P Teixeira, A Teixeira Algorithms 15 (7), 236 , 2022 2022 Citations: 30
Bacteroides spp. and traditional fecal indicator bacteria in water quality assessment–An integrated approach for hydric resources management in urban centers P Teixeira, D Dias, S Costa, B Brown, S Silva, E Valério Journal of Environmental Management 271, 110989 , 2020 2020 Citations: 30
Beyond gamification: sociometric technologies that encourage reflection before behavior change V Belim, O Lyra, P Teixeira, A Caraban, MJ Ferreira, R Gouveia, A Lucero, ... Proceedings of the 11th Conference on Advances in Computer Entertainment … , 2014 2014 Citations: 26
Benchmarking of Technological Platforms for Accessible Tourism: A Study Resulting in an Innovative Solution— Access@tour J Alves, P Teixeira, C Eusébio, L Teixeira Applied Sciences 12 (8), 3963 , 2022 2022 Citations: 25
CTX-M-producing bacteria isolated from a highly polluted river system in Portugal M Tacão, J Laço, P Teixeira, I Henriques International journal of environmental research and public health 19 (19), 11858 , 2022 2022 Citations: 20
Occurrence and distribution of Carbapenem-resistant Enterobacterales and carbapenemase genes along a highly polluted hydrographic basin P Teixeira, M Tacão, I Henriques Environmental Pollution 300, 118958 , 2022 2022 Citations: 16
