IPSEN’s Shingo Prize journey: driving Industry 4.0 and 5.0 transformation Florian Magnani, Peter Hines, Juliana Pereira Salvadorinho International Journal of Lean Six Sigma, 2026 Purpose This study aims to examine how the French biopharmaceutical company IPSEN adapted the Shingo model to address the challenges of Industry 4.0 (I4.0) and the rise of Industry 5.0 (I5.0), focusing on sustaining cultural principles such as respect for people, continuous improvement and sustainable value creation in the digital age. Design/methodology/approach The research is based on an in-depth qualitative case study, including semi-structured interviews and document analysis, conducted at IPSEN’s Signes facility in France. This approach allows for a detailed examination of how the organization has embedded Shingo principles into its transformation journey, while simultaneously deploying digital tools and developing a custom adaptation of the model known internally as “Shingo 2.0.” Findings IPSEN’s Shingo 4.0 and 5.0 Framework combines human-centric values with digital transformation, ensuring a balance between cultural and technological advancements. Key elements include cultural reinforcement first, data-driven thinking, ecosystem-based improvement, real-time feedback and digital leadership enablement. This framework integrates traditional Shingo principles with modern digital practices, fostering continuous improvement, emotional engagement and leadership evolution. It provides a flexible, holistic model for organizations to align human values with digital innovation, ensuring sustainable operational excellence. Originality/value To the best of the authors’ knowledge, this case study is among the first to document the real-world integration of the Shingo Model with digital transformation initiatives in a European manufacturing context. It offers both theoretical insight and practical guidance for organizations seeking to align excellence models with I4.0 and I5.0 principles. By proposing a human-centered, digitally enabled vision of Shingo, this research advances the debate on the future of operational excellence.
Harnessing knowledge management in the industrial metaverse: Opportunities and challenges Juliana Salvadorinho, Leonor Teixeira Procedia Computer Science, 2026 The metaverse is rapidly emerging as a powerful enabler of Knowledge Management (KM), offering immersive, real-time environments. This study conducts a systematic literature review and SWOT analysis to assess its potential for transforming knowledge creation, sharing, and retention in industrial contexts. Key opportunities include enhanced engagement, collaborative virtual spaces, and interoperable knowledge infrastructures. However, challenges such as usability complexity, infrastructure disparities, and ethical risks persist. To address these, the paper offers strategic recommendations: simplify user interfaces, foster digital inclusion, ensure data security, and integrate metaverse tools with real-world learning. It also advocates for cross-sector collaboration, gamified learning, and agile system development. By aligning immersive technologies with the knowledge-based view of the firm, organizations can unlock scalable, ethical, and innovative KM solutions. The metaverse thus stands as both a challenge and a catalyst for future-ready, inclusive knowledge ecosystems.
Enhancing recruitment process for early-graduate employees in business consulting: A BPMN case study with AI-driven To-Be solution Ana Ferreira, Juliana Salvadorinho, Leonor Teixeira Procedia Computer Science, 2026 In a world increasingly driven by Industry 5.0 and the forces of globalization, employee volatility is on the rise, creating a pressing need for efficient recruitment processes that can identify the right talent for ever-evolving roles. This study focuses on improving the recruitment process for recent graduates by integrating Artificial Intelligence to enhance efficiency. The research addresses the question: “How can the integration of AI tools transform the recruitment process from its current state (“AS-IS”) to an enhanced Industry 5.0 future state (“TO-BE”)?”. To explore this, the study involved direct observation at a Portuguese office of a consultancy that is one of the largest multinational firms offering consulting services. It also included informal discussions with the human resources teams and a review of existing literature. The current recruitment process was mapped by using BPMN 2.0, followed by the design of an ideal future process, an AI-driven model. The results highlight how AI can streamline recruitment tasks, improve candidate selection, and enable more data-driven decisions, providing insights into the future of recruitment in an increasingly digital world.
From Gen Z to Boomers: Motivational drivers shaping Industry 5.0 and the future of work Juliana Salvadorinho, Peter Hines, Maneesh Kumar, Carlos Ferreira, Leonor Teixeira Futures, 2026 The rise of Industry 5.0 (I5.0)—with human-centricity as its defining pillar, complemented by sustainability and resilience—coincides with an unprecedented moment in workforce history: the simultaneous presence of four generations, including the emerging Generation Z. Human-centricity in this paradigm emphasizes well-being, purpose, and meaningful work as critical elements in reconfiguring organizations. Despite its centrality, there is still limited scholarly understanding of how generational motivations align or diverge in shaping this human-centered future of work. This study addresses that gap by exploring work-related motivators across Baby Boomers, Generation X, Y, and Z, aiming to inform foresight-driven organizational strategies. Using an inductive, two-phase approach—a Generation Z-focused workshop followed by a global multigenerational survey—we applied Correspondence Analysis to map value clusters among the generations. Findings reveal that Gen Y and Z converge on priorities like work-life balance, career development, and non-monetary incentives, while Gen X shares Z’s sense of purpose, albeit with more organizational and societal framing. Baby Boomers diverge most, valuing stability, creativity, and structured environments. Theoretically, the study contributes to futures scholarship by conceptualizing generational values as foresight variables—early signals of paradigm shifts in leadership, purpose, and motivation that reinforce and extend the human-centric vision of I5.0. Practically, we offer recommendations for designing inclusive, foresight-informed HR strategies that leverage generational diversity as a foundation for socially just and future-resilient organizations.
Work Smarter, Not Harder: How BPM and Human Factor Team Up in Industry 5.0 Ana Ferreira, Teresa Silva, Henrique Fernandes, Juliana Salvadorinho, Leonor Teixeira Procedia Computer Science, 2026 This study investigates the integration of Business Process Management (BPM), Industry 5.0 (I5.0), and talent management to enable more resilient, sustainable, and human-centric organizations. Despite substantial research in each field, their convergence remains underexplored. To address this gap, a systematic double-entry literature review was conducted. The findings informed the development of the Unified Talent Management Process Framework 5.0, which links BPM strategies with I5.0 principles. The framework draws on Job Characteristics Theory and Human-Centered Design to support human-centricity through process-oriented role design, appraisals, and motivation. It integrates Technology-Enhanced Learning (TEL) to enhance organizational resilience via continuous upskilling and reskilling, grounded in Dynamic Capabilities Theory. Sustainability is addressed through BPM-enabled optimization aligned with the Triple Bottom Line—balancing People, Planet, and Profit. This study offers a practical and theoretical foundation for aligning talent management with I5.0 through strategic process design and organizational foresight.
NextGen 5.0 Leadership in Manufacturing: Tackling Workforce Challenges with a Multicountry and Multicompany Perspective Science, Technology Department of Portucalense University, Porto, Portugal, Juliana Salvadorinho, REMIT – Research on Economics, Management, Information Technologies, Portucalense University, Porto, Portugal, IEETA (Institute of Electronics, Informatics Engineering of Aveiro), University of Aveiro, Aveiro, Portugal;, Peter Hines, Lean Industry 4.0, workLAB, IDA Business Park;, South East Technological University, Waterford, Ireland;, Maneesh Kumar, Cardiff Business School, Cardiff University, Wales, Carlos Ferreira, Department of Economics, Management, Industrial Engineering, Tourism (DEGEIT), University of Aveiro, Aveiro, Portugal, Institute of Electronics, et al. International Journal of Industrial Engineering and Management, 2025 As Generation Z enters the job market, it is crucial for managers to understand how to foster their commitment, especially in the face of challenges like the Great Resignation and the Quiet Quitting. These challenges jeopardize organizational knowledge, innovation, and competitive advantage. In this way, this paper aims to identify the most effective leadership model for managing, engaging, and retaining Generation Z. The study adopts an abductive methodology, combining a systematic literature review on empirical studies about leadership styles that foster engagement with insights from a focus group of 13 manufacturing professionals across different countries. This article enhances the scientific literature with a leadership model tailored to the context of Industry 5.0, Generation Z and manufacturing organizations. Dubbed the NextGen 5.0 Leadership Model, it is built on three core pillars: a growth mindset, emotional intelligence, and a triple purpose.
Engagement strategies in a digital multigenerational world: insights from multinational companies on unlocking the potential of Human Capital 4.0 Juliana Salvadorinho, Carlos Ferreira, Leonor Teixeira Journal of Intellectual Capital, 2025 PurposeThis research explores human factors practices in the context of Industry 4.0, Industry 5.0 and the multigenerational workforce, promoting the evolution of Human Capital 4.0. With the emergence of generations Y and Z, organizations are more volatile, heightening the risk of tacit knowledge loss. Conditions conducive to retaining employees must be created, particularly by prioritizing engagement initiatives.Design/methodology/approachAddressing these imperatives required the adoption of a comprehensive mixed-methods methodology, which integrated a systematic literature review, a qualitative thematic analysis of 30 interviews conducted with employees from three multinational organizations and a quantitative statistical analysis of a questionnaire gathering 560 responses.FindingsThe study identifies essential practices for enhancing employee well-being, considering blue and white collars, using the PERMA model. It recommends adopting corporate social responsibility (CSR) initiatives and flexible work arrangements to improve positive emotion. Engagement is strengthened by aligning roles with employee strengths, offering ongoing learning opportunities and incorporating gamification. Strong Relationships are fostered through coaching, mentoring and participatory decision-making. Meaning in work is supported by encouraging a protean career attitude and integrating CSR activities to align personal and professional values. Accomplishment is achieved through lean management principles and recognition programs that facilitate goal achievement and employee appreciation.Originality/valueThis is the first multigenerational study to include Gen Z, both blue- and white-collar workers and the PERMA model, offering a set of practices designed to improve Human Capital 4.0 retention. These practices target adaptation to both the digital paradigm and the multigenerational environment as well as addressing the phenomena of the Great Resignation and Quiet Quitting.
UpSkill@Mgmt 4.0 – A digital tool for competence management: Conceptual model and a prototype Department of Economics, Management, Industrial Engineering, Tourism (DEGEIT), University of Aveiro, Aveiro, Portugal, Tiago Bastos, Juliana Salvadorinho, Institute of Electronics, Informatics Engineering of Aveiro (IEETA), University of Aveiro, Aveiro, Portugal, Leonor Teixeira, Institute of Electronics, Informatics Engineering of Aveiro (IEETA), University of Aveiro, Aveiro, Portugal International Journal of Industrial Engineering and Management, 2022
The bilateral effects between industry 4.0 and lean: Proposal of a framework based on literature review Proceedings of the International Conference on Industrial Engineering and Operations Management, 2020
Shop floor data in industry 4.0: Study and design of a manufacturing execution system Atas Da Conferencia Da Associacao Portuguesa De Sistemas De Informacao, 2020
Information systems in industry 4.0: Mechanisms to support the shift from data to knowledge in lean environments Proceedings of the International Conference on Industrial Engineering and Operations Management, 2020
Empowering Generation Z in manufacturing organizations: a 6-factor self-determination extension J Salvadorinho, P Hines, M Kumar, C Ferreira, L Teixeira Journal of Work-Applied Management 18 (1), 130-149 , 2026 2026 Citations: 45
IPSEN’s Shingo Prize journey: driving Industry 4.0 and 5.0 transformation F Magnani, P Hines, JP Salvadorinho International Journal of Lean Six Sigma 17 (3), 1040-1066 , 2026 2026
A technological leap in workplace engagement for industry 5.0: Introducing BoosToRaise J Salvadorinho, C Ferreira, L Teixeira Technology in Society, 103276 , 2026 2026
The human face of lean: expanding the Shingo model through leadership behaviours P Hines, H Zak, J Salvadorinho International Journal of Lean Six Sigma 17 (1), 234-257 , 2026 2026 Citations: 3
Redefining Work: Benchmarking Employee Engagement Initiatives in Industry 5.0 T Silva, J Salvadorinho, L Teixeira Procedia Computer Science 277, 3074-3082 , 2026 2026
Work Smarter, Not Harder: How BPM and Human Factor Team Up in Industry 5.0 A Ferreira, T Silva, H Fernandes, J Salvadorinho, L Teixeira Procedia Computer Science 277, 1797-1805 , 2026 2026
Enhancing recruitment process for early-graduate employees in business consulting: A BPMN case study with AI-driven To-Be solution A Ferreira, J Salvadorinho, L Teixeira Procedia Computer Science 277, 1983-1991 , 2026 2026 Citations: 1
Harnessing knowledge management in the industrial metaverse: opportunities and challenges J Salvadorinho, L Teixeira Procedia Computer Science 277, 3616-3623 , 2026 2026
Evaluating Shingo model alignment at Toyota Portugal: analyzing operational excellence in Industry 4.0 M Silva, JP Salvadorinho, C Rodrigues, AR Xambre, H Alvelos International Journal of Lean Six Sigma, 1-25 , 2025 2025 Citations: 3
NextGen 5.0 leadership in manufacturing: tackling workforce challenges with a multicountry and multicompany perspective J Salvadorinho, P Hines, M Kumar, C Ferreira, L Teixeira International Journal of Industrial Engineering and Management 16 (4), 377-388 , 2025 2025 Citations: 1
From Gen Z to Boomers: Motivational drivers shaping industry 5.0 and the future of work J Salvadorinho, P Hines, M Kumar, C Ferreira, L Teixeira Futures, 103731 , 2025 2025 Citations: 8
Engagement strategies in a digital multigenerational world: insights from multinational companies on unlocking the potential of human capital 4.0 J Salvadorinho, C Ferreira, L Teixeira Journal of Intellectual Capital 26 (1), 174-204 , 2025 2025 Citations: 27
Revolutionizing Recruitment with AI: Empirical Insights into Benefits and Challenges A Oliveira, B Coelho, J Moreira, L Salgado, J Salvadorinho, L Teixeira, ... Procedia Computer Science 263, 696-703 , 2025 2025 Citations: 1
Human factor in the fourth industrial revolution: a framework to foster operator 4.0 working engagement J Salvadorinho, C Ferreira, L Teixeira Research summit 2024-Book of abstracts, 407 , 2024 2024 Citations: 1
DisneyHint: Lean and coaching-based employee suggestion system for the human challenges of Industry 4.0 J Salvadorinho, P Pintor, T Bastos, L Teixeira Journal of Industrial Engineering and Management 17 (2), 516-541 , 2024 2024 Citations: 6
A technology-based framework to foster the lean human resource 4.0 and prevent the great resignation: The talent management lift J Salvadorinho, C Ferreira, L Teixeira Technology in Society 77, 102510 , 2024 2024 Citations: 69
A talent management platform for HR 4.0 challenges: Usability evaluation based on testing and the TAM scale J Salvadorinho, T Bastos, L Teixeira Procedia Computer Science 239, 1328-1335 , 2024 2024 Citations: 8
A collaborative platform to support the creation of a Learning Organization in Industry 4.0: A co-created tool using three industrial contexts J Salvadorinho, T Bastos, P Cruto, L Teixeira Procedia Computer Science 232, 1347-1356 , 2024 2024 Citations: 3
Preliminary usability evaluation of UpSkill@ Mgmt 4.0: A tool to promote competency and career management in Industry 4.0 T Bastos, J Salvadorinho, L Teixeira International Conference on Human-Computer Interaction, 115-127 , 2023 2023 Citations: 2
Lean manufacturing vs coaching alliance in engagement promotion: an employee suggestion system prototype J Salvadorinho, T Bastos, P Pintor, L Teixeira International Conference on Flexible Automation and Intelligent … , 2023 2023 Citations: 9
MOST CITED SCHOLAR PUBLICATIONS
Service robots in the hospitality industry: The case of Henn-na hotel, Japan J Reis, N Melão, J Salvadorinho, B Soares, A Rosete Technology in Society 63, 101423 , 2020 2020 Citations: 341
Service robots in the hospitality industry: An exploratory literature review A Rosete, B Soares, J Salvadorinho, J Reis, M Amorim International conference on exploring services science, 174-186 , 2020 2020 Citations: 152
Happy and engaged workforce in industry 4.0: a new concept of digital tool for HR based on theoretical and practical trends J Salvadorinho, L Teixeira Sustainability 15 (3), 2781 , 2023 2023 Citations: 81
Organizational knowledge in the I4. 0 using BPMN: a case study J Salvadorinho, L Teixeira Procedia Computer Science 181, 981-988 , 2021 2021 Citations: 78
A technology-based framework to foster the lean human resource 4.0 and prevent the great resignation: The talent management lift J Salvadorinho, C Ferreira, L Teixeira Technology in Society 77, 102510 , 2024 2024 Citations: 69
Stories told by publications about the relationship between industry 4.0 and lean: Systematic literature review and future research agenda J Salvadorinho, L Teixeira Publications 9 (3), 29 , 2021 2021 Citations: 53
Empowering Generation Z in manufacturing organizations: a 6-factor self-determination extension J Salvadorinho, P Hines, M Kumar, C Ferreira, L Teixeira Journal of Work-Applied Management 18 (1), 130-149 , 2026 2026 Citations: 45
Engagement strategies in a digital multigenerational world: insights from multinational companies on unlocking the potential of human capital 4.0 J Salvadorinho, C Ferreira, L Teixeira Journal of Intellectual Capital 26 (1), 174-204 , 2025 2025 Citations: 27
Storytelling with data in the context of industry 4.0: a power bi-based case study on the shop floor J Salvadorinho, L Teixeira, B Sousa Santos International Conference on Human-Computer Interaction, 641-651 , 2020 2020 Citations: 25
UpSkill@ Mgmt 4.0–A digital tool for competence management: Conceptual model and a prototype J Salvadorinho International journal of industrial engineering and management , 2022 2022 Citations: 22
The bilateral effects between industry 4.0 and lean: Proposal of a framework based on literature review J Salvadorinho, L Teixeira Proceedings of the 5th NA International Conference on Industrial Engineering … , 2020 2020 Citations: 22
Human factors in industry 4.0 and lean information management: Remodeling the instructions in a shop floor J Salvadorinho, L Teixeira, BS Santos, C Ferreira International Conference on Human-Computer Interaction, 242-255 , 2021 2021 Citations: 16
Comparative study of distribution networks reconfiguration problem approaches A Moura, J Salvadorinho, B Soares, J Cordeiro RAIRO-Operations Research 55, S2083-S2124 , 2021 2021 Citations: 11
Lean manufacturing vs coaching alliance in engagement promotion: an employee suggestion system prototype J Salvadorinho, T Bastos, P Pintor, L Teixeira International Conference on Flexible Automation and Intelligent … , 2023 2023 Citations: 9
Leadership coaching framework tool-based to support worker engagement and retention in Industry 4.0 J Salvadorinho, L Teixeira Proceedings of the5th European International Conference on Industrial … , 2022 2022 Citations: 9
From Gen Z to Boomers: Motivational drivers shaping industry 5.0 and the future of work J Salvadorinho, P Hines, M Kumar, C Ferreira, L Teixeira Futures, 103731 , 2025 2025 Citations: 8
A talent management platform for HR 4.0 challenges: Usability evaluation based on testing and the TAM scale J Salvadorinho, T Bastos, L Teixeira Procedia Computer Science 239, 1328-1335 , 2024 2024 Citations: 8
Information systems in industry 4.0: Mechanisms to support the shift from data to knowledge in lean environments J Salvadorinho, L Teixeira 5th North American International Conference on Industrial Engineering and … , 2020 2020 Citations: 8
How to leverage distributed data to create an HR 4.0 platform to support workforce management? A proposed solution based on three industrial contexts J Salvadorinho, P Pintor, J Moreira, M Freire, NFL Teixeira Procedia Computer Science 204, 488-496 , 2022 2022 Citations: 7
DisneyHint: Lean and coaching-based employee suggestion system for the human challenges of Industry 4.0 J Salvadorinho, P Pintor, T Bastos, L Teixeira Journal of Industrial Engineering and Management 17 (2), 516-541 , 2024 2024 Citations: 6