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Nilanjan Chattopadhyay

Professor School of Management · Bennett University

https://researchid.co/nchattopadhyay
@bennett.edu.in
3Scopus Publications

Research Interests

Service Management, Service quality, Business on Internet

Recent Scopus Publications

  1. M-government implementation in India: A comparative study based on elaboration likelihood model
    Electronic Government, 2016
  2. Exploring effect of service innovation on business performance of restaurants in India
    International Journal of Business Innovation and Research, 2014
  3. An investigative study of operational performance and service quality of Indian public sector banks
    International Journal of Business Performance Management, 2012

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