Gemma Gneza

Biography

Gemma Gneza is a Core Engineer, IT Support Specialist, and Artificial Intelligence Engineer, recognized for her technical versatility, analytical precision, and commitment to excellence in the ever-evolving technology landscape. She holds a Master of Science (M.Sc.) in Information Technology from the University of Johannesburg, South Africa, a credential that reflects both her strong academic foundation and her dedication to continuous professional growth. Since entering the IT industry in May 2022, Gemma has rapidly distinguished herself through exceptional performance and a capacity to exceed expectations. Her professional journey has been marked by involvement in complex and impactful projects, particularly in managing Joiner-Mover-Leaver (JML) processes and implementing automation solutions that enhance operational efficiency. She has consistently delivered first- and second-line technical support to a diverse client base, expertly handling both Windows 10/11 and macOS environment