Ajith K. Thomas

Recent Scopus Publications

1. The role of switching cost in the e-service recovery framework among banking customers
   International Journal of Quality and Service Sciences, 2022
2. Co-creating luxury hotel services: A framework development
   Life Science Journal, 2013

Links

• ORCID https://orcid.org/0000-0003-1738-199X
• Scopus https://www.scopus.com/authid/detail.uri?authorId=57681037700